Complaint Letter
Out of context: Reply #12
- Started
- Last post
- 25 Responses
- ETM0
The more concise and diplomatic you are, the better chance of getting something from it. But you still need to be firm. I have done it in several occasions and been happy with the results.
I wrote a letter to the Banff Springs Hotel once complaining about a visit and they gave my wife and I the penthouse suite free for a night if we returned. It was as big as a house!
My wife and I just got back from Vegas last week and we had some hotel issues as well. We notified them on checkout and they cleared all room service charged to the room as an apology.
When we had our home alarm installed, the installer made a real mess of our walls... beyond what was expected. When I complained, they sent someone to repair it all and gave us 6 months free monitoring.
Most businesses are decent and want to make it right, as long as your approach doesn't put them on the defensive and you give them a fair chance.