PDF mailto: issue
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- i_monk
Designed a form PDF for a client with a submit button (a mailto: link) so the end users can email it back. The problem is that on our Macs, hitting Submit brings up the email with the PDF as an attachment, as expected, but when the client does it on a Windows PC the email is sent automatically in the background.
Any ideas on how to make it behave as it does on Macs?
- i_monk0
Now it's working on one of our PCs, but not on the client's. Funtastic!
- doesnotexist0
is running dos 3
- dopepope0
What is this dark magic?
- ETM0
Well... my first questions are:
A) Are they using only the Reader and is that what you are testing on?
B) What version are they using versus yourself, as some older versions ignore or can't understand newer versions features.
- ETM0
Also on the Mac, is it loading in Preview or in actual Adobe Reader/ Acrobat?
- monospaced0
Isn't this a Windows setting on how email links are dealt with in the OS? I think it's kinda like setting a default browser, for example.
- Thought so too, but they say they've had forms like this work in the past.i_monk
- but isn't this a setting that's unique per individual and per machine?monospaced
- i_monk0
I'm using Acrobat Pro X to build/test it, our PC is using Acrobat Pro 9 to test it (it works).
No idea what version they're using – is Reader capable of doing shared reviews?
I thought it might be a version conflict thing too, so I made a version of the PDF compatible back to Acrobat 4, but it didn't make a difference.
- You can extend a lot of rights to Reader as the author in Acrobat.ETM
- Which I've done.i_monk
- Okay, you extended rights yet say you are not sure it's capable.ETM
- Filling in forms has nothing to do with markup commenting, which is part of Shared Review.i_monk
- Your bloody post is about how a PDF form submission/emailing. So what are you asking?ETM
- I am not commenting about the commenting.ETM
- I thought you were asking about the client's version, not mine.i_monk
- I was. You said you didn;t know what version they were using. Yet they are having the issue.ETM
- Seems logical to get as much info about what they are using to troubleshoot.ETM
- But this has become remarkable convoluted. Best of luck.ETM
- ETM0
I would still confirm with them what they are using before wasting any more time.