Retainer Situations
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- joyride0
i'm not sure i understand your quesiton. Are you asking what your retainer should be?
I guess average the time they use, them bill them for overages each month.
- stevegee0
No, I'm not asking what I shoudl do as much as I'm asking what others do.What are some of the deals that people give their clients and what are the nuances built in...
• Do hours carry over month to month
• Is there a discount for X hours worked each monthThose kinda things.
- tkmeister0
it's called 'retainer fee', not cingular rollover minutes.
- joyride0
personally, I pad the initial design cost to cover a few hours a month for a year to get a feel for what is average. If it becomes quite extensive i invoice them. I average out the year and call that the money maintainence fee, hours don't carry over. But if they pay for 10 use 5 one month, then the next use 15 i don't bother. But i make sure they realize that also. I figure it's customer service, your not screwing them and they keep coming back and referring clients. put keep track of all hours worked. This is essential