webapp maintenance
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- seed
How do you handle issues with a web app you have developed? For instance if
there is a data problem down the road. Do you look at the problem and either fix it for free if it is an issue with your code or decide that they caused a problem with the data and charge them for your time. It could take hours just to realize that they caused the problem.
- ********0
that should be in your contract rather you offer warranty to your service. say you give warranty for 3 months.. after that you charge them
- seed0
So for 3 months you will fix it even if they caused the problem? After 3 months you charge them even for bugs (which I realize bugs should be worked out by that time)?
- mirola0
If it is something that either party could argue it's not their fault then generally you would have to just have to roll your sleeves up and sort it out. It depends how much you like your client though really.
- ********0
well it depends on the complexity of the application. i mean warranty period can be included or not included, thats part of your contract.
you can charge them higher saying that the service includes warranty.
the duration of the warranty can be from 1 week to 6 months, thats up to you to decide with your client.
- seed0
Thanks for the tip. I may try that in the future. In a simplified way I was thinking of just looking into any issues and if it is a problem with the code or db I will fix it at no cost. If it is an issue of them causing the problem with bad data or whatever I would charge for all time spent in researching and fixing the issue.
- ********0
yeah make sure that warranty covers initial code that you built. not user caused problems.
unless they followed the usage guideline
warranty keeps clients happy and if u built it right, u can make more money
- seed0
If there is a problem caused by code that I wrote I feel obligated to fix it anyway.
- ********0
indeed, but you can always sell the product as is with no warranty
but they wont be a return customer
- seed0
oh ok. just like e-bay or buying a house. When I see the words 'as is' I run the other direction.
- QuincyArcher0
For us at work, it kind of depends.
If it's a bug in our code, we either don't bill them, or bill them at a cheaper rate.
If we're stuck fixing something they messed up, we bill them our full rate.