a lesson for all employees who work with rude customers!!!
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- ozhanlion
Indeed, an award should go to the Virgin Airlines gate attendant in Sydney some months ago for being customer focused, while making her point, when confronted with a passenger who probably deserved to fly as cargo.
A crowded Virgin flight was cancelled after Virgin's 767s had been withdrawn from service. A single attendant was re-booking a Long line of inconvenienced travellers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, "I HAVE to be on this flight and it HAS to be FIRST CLASS". The attendant replied, "I'm sorry sir. I'll be happy to try to help you, but I've got to help these people first, and I'm sure we'll be able to work something out." The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?" Without hesitating, the attendant smiled and grabbed her public address
microphone:
May I have your attention please, may I have your attention please," she began - her voice heard clearly throughout the terminal. "We have a passenger here at Gate14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14." With the folks behind him in line laughing hysterically, the man glared at the Virgin attendant, gritted his teeth and said, "F... You!" Without flinching, she smiled and said, "I'm sorry, sir, but you'll have to get in line for that too."read it here. http://www.andyjarrett.co.uk/and…
- rabattski0
brilliant!
- vespa0
that wasn't virgin was it? i swear i saw it on an easy jet documentary! but could be wrong. brilliant all the same...
- designerror0
This friday just got even better!
- stylepimp0
lol , very nice :)
but it sounds a little too good to be true ...on the other hand, f*** virgin and all the other airlines, that are very good in screwing costomers...