Thieving Bastards
Out of context: Reply #13
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- jevad0
"My wife, inlaws and I recently returned from a Christmas holiday in Hong Kong. The service we recieved whilst checking in for our connecting flight to Denver from los Angeles was the most incompetent and unhelpful I have EVER encountered. One would have been led to believe it was training day, except that the lady helping us appeared to be an extra from 'The Golden Girls', and the gentleman who spent 25 mins moving posts around the floor before attending to us and a line of 30 people was obviously part of a rehabilitation programme from a local mental hospital.
I would like to know how it is possible to check people on to an aircraft and then have their baggage sent to Kansas City.
Then I would like to know why, when landing at Denver, we were lied to by United representatives saying our baggage was 'somewhere' in the building and it would be 'delivered in the morning'. if that was so, then why did it take 5 DAYS TO GET BACK TO US. I can take a good joke as much as the next person, exceot when it's on me.
ON TOP OF THAT my wife had earrings stolen and I had several gifts STOLEN FROM MY LUGGAGE. But of course you have clauses to cover yourselves in cases like this don't you?
Let me say one thing - if I ran a business like you appear to run yours - I wouldn't have a bloody business to run.
In 30 years of flying, never before have I experienced such utter, utter arrogance and incompetence.
The laissez-faire attitude of the people who 'work' for United Airlines continues to amaze me in ways I never thought possible.
Total gross ineptness.
Idiocy and unintelligence in it's purest form.
I will make it my life's mission NEVER to fly your pissy little airline again. I'm sure you don't care.
I can only hope you go the way of US Air so that nobody else has to go through what we have gone through.
Thankyou for ruining our holiday, you useless wretched bastards.
Sincerely yours,
Nic Tinworth"