Artificial Intelligence
Out of context: Reply #1147
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- yuekit3
Every company seems to have quickly rolled out some kind of "AI feature" just to show they are keeping up with the trend.
A couple days ago I needed to how to figure how to do something on a CMS platform. The site now defaults you to an AI chatbot rather than a real person and the AI proceeded to tell me, in very detailed instructions, exactly the opposite of what I was supposed to do. If I had followed their advice it would have seriously messed up the client's site and potentially cost them tens of thousands of dollars.
Fortunately I noticed that in the actual documentation it said the AI was wrong. The real support person tried to laugh it off like "oh the AI is still learning, give them a break" but it's just weird how companies are apparently prepared to give their customers the wrong information just to promote this new technology.