FUCK ADOBE!

Out of context: Reply #455

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  • mathinc4

    Aight, last straw.

    My wife caught a $29/mo charge for Adobe Stock in our bank statement, starting in Nov 2020. I thought she must have signed up for it (we're both designers). Turns out I signed up for it, but that confusion shows just how much attention I gave to that decision last year. So I chalk it up to me forgetting to cancel a monthly subscription (not a rare occurrence) and I log in to fix it. As I'm going through the cancellation process they inform me that they need to charge me $59 as an early cancellation fee. So apparently I signed up for an annual account. I looked in the credits section and I downloaded only a couple images right when I signed up. There is no way I would have signed up for an annual commitment on purpose.

    After paying for subpar software for literally decades, and CC basically since it came out.. they stick me with an extra 'fuck you' on a service I barely touched. For a company this size there should be a softer exit process for something like this.

    I barely use any of their apps anymore anyways. I basically live in Figma.

    Fuck you Adobe.

    mathinc 4Permalink
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    • Wait wait, don't go nuclear yet! Go on chat with them, go nuclear, they will negotiate a lower rate, you tell them you can only do $29 monthly for everything...grafician
    • ...or idk, try even $19 (that's wild) but they will agree they pay that monthly not for a yearly account and when you're done, cut the credit and that's itgrafician
    • you will get some emails telling you the subscription is due, then it's done

      Figma semper fi      grafician
    • I had this same thing a couple of years ago after a trial period went into a annual subscription without any notifications. Bastards.Ianbolton
    • Managed to get it all sorted on their online chat thing, saying I have no use for their image bank and if they charge me, I'll find no use for their softwareIanbolton
    • ^Incredible that we as users practically negotiate fees directly with an international corporation.

      Imagine negotiating prices with Apple for a Macbook lol      grafician
    • they did this with me (on a secondary account i just have rolling for a clients typekit sub), hadn't logged in to it for years. got on to them and told themkingsteven
    • and they cancelled and refunded, so i wouldn't assume you ever signed up or that it's not a common thing they deal with... cowboys ted!kingsteven
    • just looked and it was Adobe Xd (i couldn't even tell you what that is) not Adobe Stockkingsteven
    • I'll give that a shot. Would love to recoup some of that $. At least it might cover the rollerblades I just bought for all the kids. lolmathinc
    • No need to pay to Adobe, download a crack from piratebay.i_was
    • I cancelled my account and then got on their chat. They ended up refunding the stupid 'early termination fee' and I got them to knock my CC to $29/mo.mathinc
    • Still: Fuck you Adobe.mathinc
    • nice one, but yeah fuck emkingsteven
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