GDPR
Out of context: Reply #17
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- detritus0
I contacted my gas company from within my online account about my bills suddenly doubling in price (again). As part of the process, I had to add in all my details - despite the fact I was logged into my account and writing from it - address, telephone email, etc.
It was a retarded system, I could already see back then.
A week and a half later I've finally received a response - an email asking me to re-confirm my address as they needed to ensure 'GDPR compliance' - despite the fact I contacted them from within a logged-in account.
There was a single letter difference between the address I'd typed in and the one they have on their system. The one on their system is slightly wrong - I have no idea why. The single letter difference is clearly not a distinctive differentiator - the address woul dbve the same either way.
I wrote and re-wrote my response three times, each time removing enraged bits, having exorcised each of them from my system.
Where did common sense go? It was contact from within a closed system, to respond either there, or to the email address they have associated with my account.
Infuriating. A week and a half to go nowhere.
- tl;dr - don't bother reading. This isn't interesting to anyone but me, and then not even.detritus