Client Payment Issue
Out of context: Reply #4
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- dpi0
Probably we are talking a lot of work and expenses here and I can't relate to that as a freelancer however here are some things to think about.
I agree that first keep the lawyers away. Or consult with them on your side, let them look through your letters and involve them in the process to be protected however don't play that card with the client and tell them.
If there is open communication line between you and the client you can always figure things out. If they don't reply and there is no communication you can turn to legal side. + I am afraid with legal even if you win there is risk + extra expenses from your side. Is it worth it?
What I have found out even with bigger clients. You communicated with middle man, some marketing manager, project manager etc. They in many cases want to show off like they are big decision makers and can approve budgets etc. Usually not so much.
Same time they are responsible for the good outcome of campaign. So during the process they may ask for additional work. Later it can happen that inside of the company they say to their boss that well instead of 50000 they now want 52000. Probably it is not a problem actually however if somebody has bad mood they say NO. And this is the place where things go bad. Project manager can't have argument with his superior or boss. Easier is just to have problems with outsourced agency worst case you lose a partner not your job.So what I suggest is that you try to figure out whats the problem. Are they happy with the work? Do you want to work with them again and in near future? I have myself divided some more expensive projects between smaller projects so that it is easier for pm-s to get the approval from board etc. Offer that you go for 100 what was agreed now and add the extra budget to new project.
Idea of extra 3% instead of extra 5% could be win to. Swallow your ego and lose a bit of money. Art of negotiation is that other side has to feel that they win.