blog
blog
Out of context: Reply #66465
- Started
- Last post
- 76,742 Responses
- pinkfloyd0
How do you deal with a client that keeps making constant changes, and then when you give them shit about it they ask for a refund?
- contract... lock changes down to a minimum amount of rounds then show them how dense they are for signing something they didn't read @ rnd 4PonyBoy
- I need to get a contract for sure. What can they do as far as refund? This was a small project, and he's in another state.pinkfloyd
- Sounds like a one-time project if they're going for the old refund.. yes? (not a repeat client) If this is this case and you feel you're getting f'ed...PonyBoy
- ... I'd consider small claims court... but then again that depends on the value of the project / amount of money exchanged and again... contract :/PonyBoy
- He's all the way in LA and i'm in NYCpinkfloyd
- well... I'm guessing you're not up for giving up a refund as you've done a ton of work. Are you willing to try and reconcile... even take a hit? May be best...PonyBoy
- ... to attempt to find a finishing point and just call it even. (meaning: give him another round or two but say 'that's it') and you still get paid.PonyBoy
- Even referencing emails with rates and any sort of agreement can help you get paid for your legitimate time investment.monospaced
- ...and then of course PART WAYS... or get a contract in place for the next project and make terms b4 signing r negotiable but the contract itself is mandatory.PonyBoy
- Bottom line here is there was no agreed to amount of changes so you now have to create those terms after-the-fact... it's a bitch... but I found in the past...PonyBoy
- ... if you have a heart-to-heart (even accept some responsibility as you don't have a contract) and be mellow/explain the value/time you have already invested..PonyBoy
- ... that you can save the project / relationship... and even create a better understanding for the upcoming projects you just saved. :)PonyBoy