Crafty Client Help...
Out of context: Reply #16
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- shellie0
^ this or pdf that bitch. Why extend the conversation making them ask for the linked files that are missing. That makes you look far more cunty IMO since they obviously will know you know the file you just sent them does not work and isn't what they asked for (either the working file or a comparable format for "reference").
When clients ask for files after you've walked away from a project, it can be annoying. But it's common so calm down. Since you did not cover deliverables in a contract or statement of work (get yourself together there) and you gave them what they originally needed, you should just solve the problem instead of yanking someone around who may be giving you more business (from the same company or as a reference to another company) later. An unprofessional move here can turn a relationship between you and a client salty. I've had clients come back for files months and even a few years later. If i don't feel like giving that to them and my contract doesn't have an archiving clause I have to honor, I tell them something like "I archived the project and the drive wont mount, sorry". Pretty easy less fuss, doesn't seem like you're holding out on purpose. If I were you I'd just send them a PDF and just tell them the "drive" excuse for the working file or just give it up. Seems like its more fuss keeping the conversation going with them about not giving them the files.