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Oh yeah. I had an e-commerce site that wen all manner of foul.
The launch was delayed by 2 months because of the client not having the necessary infrastructure to accept online payments.
Then, when we finally had all of that implemented about 2 weeks after launch online payments inexplicably stopped working - the merchant had about a dozen orders from customers where the payment just disappeared into the aether.
After troubleshooting for far to long we finally decided to drop the clients online payment processor (some quickbooks related trash) and trying to hook up to another system we weren't met with any success.
In the end we had to hire an independant contract developer to help troubleshoot the site.
Turns out that the e-commerce platform had updated and a major part of the update was related to payment processing. We had to backup the site and theme, install the latest version of the e-commerce platform, re-install theme and migrate the backup data, and then adjust the theme for the latest version of the platform.
After all that was done the site finally functioned as it should have... 8 months later.
And this is why I have swore off of e-commerce. Never. Again.