Apple Killjoy

Out of context: Reply #3

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  • plash0

    An Apple Store Genius leaked internal documents to ArsTechnica.

    One memo reads:
    Apple Internal Use Only - Issue/Investigation in Progress - Confidential Information - Do Not Disclose Externally

    Symptoms:
    Customers may call AppleCare to report and issue with malware (trojan) software known as Mac Defender or Mac Security, or because they are concerned that their Mac could become infected. The name may vary as new variants are released onto the internet. This malware is installed from malicious websites.

    Products Affected:
    Mac OS X 10.6, Mac OS X 10.5, Mac OS X 10.4

    Important

    - Do not confirm or deny that any such software has been installed.
    - Do not attempt to remove or uninstall any malware software.
    - Do not send escalations or contact Tier 2 for support about removing the software or provide impact data.
    - Do not refer customers to the Apple Retail Store. The ARS does not provide any additional support for malware.

    http://www.dailytech.com/Apple+O…

    plash 0Permalink
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    • wtf are the cust svc reps supposed to say that is of any use ? Do not confirm or deny ??
      Fucking politicians, now. Fuck.      mikotondria3
    • i like it when people tell the truth..plash
    • "I think you need to have an uppercase P at the start of your name, plash".mikotondria3
    • how geniusMiguex
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