paying for your mistakes
Out of context: Reply #17
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- d_rek0
I recently had a job goto press where some oddball typographic characters were substituted after handing off to the printer. All of the proofs had been going to the client for sign-off with me there as quality control. Well none of us caught the character substitution that occured and it went to print as a series of squares instead of cyrillic characters. Unfortunately the mistake ended up being in a major contributors bio and had to be reprinted. Because the client had signed-off on every stage of the proofing process (and yes, the error existed on the proofs) they were completely liable for not-checking over content and thus had to eat the cost of the reprint, not to mention pulling the current job from bindery and pushing back other parts of production.
Always, always get a sign-off. If you don't then it will always be your fault.
- sometimes is better bearing the cost and keeping the client happy. Printers sometimes show some mercy as well....maikel