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source files!
Out of context: Reply #11
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The bottom line is that when you do business with anyone, you get the end product; you can't buy or get their processes along with it.
You don't get a recipe for a takeaway pizza with the pizza, you don't get a pattern for a particular shirt you buy, you don't get the schematics for your new mouse along with the mouse. Design, advertising and related work is the very same thing.
It doesn't matter that it's a service, rather than a manufactured product. And if the client can't get that through their heads, you need to bail, and bail fast.