Working for Free?
Out of context: Reply #7
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- d_rek0
Yeah I deal with a couple of pretty large accounts where I work and our relationship has been really good - always pay on time, have good budgets, allow designers to do their job with little interference. But when a request comes in for some minor work - something like you describe where it takes less than an hour it's more of a courtesy to a client who has given us so much work to just sort of do it for them. We still track our hours and whatnot but unless it's a significant amount of time we will do it pro-bono. Not that we practice that with every client, just the ones who we want to keep a good working relationship with.
On the other hand... we have a really large shit-ass client who will constantly nickel and dime us for minute things. They always pay on time and agree to some of the ridiculous budgets we set for their work (part in due because we know they suck to work with) but they're the type of client who you will have a review with will email/call every hour for the next few days with minor edits/revisions. Naturally we charge them for every minute we put into their projects.
- This guy is a one man shop, and my relationship with his business just started.story