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Out of context: Reply #24

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• ukit0

  It is a big deal but not a black and white one. What you say about the customer having less leverage because the product is free is an interesting point. On the other hand, it's also far easier for the customer to leave if they're unhappy. Much easier than buying a new car or switching cable providers, say. Remember MySpace? Me neither.

  ukit 0Permalink

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  • You can't really leave though - because you invest so much in the network.
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  • It's like saying that an iPhone owner can switch to android (and therefore have free-market led choice)
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  • ... while it's possible - in reality it would never happen due to the 24 month contract and initial financial investment.
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