Client Project Cancellation
Out of context: Reply #39
- Started
- Last post
- 55 Responses
- whatthefunk0
So I'm now going through all the 236 emails (total of sent and received) and putting together an outline including all dates and times of deliverables sent, approvals received, revisions requested, revisions sent, and timeline questions asked and answered.
I described the time line based on a 3 phrase approach - wireframe, design, and development. From the start I've presented the project completion date being dependent on final approval for each phase. I never gave a hard date for a deadline and with every inquiry I responded with a diplomatic "I'll have a better sense of the time line once we achieve final approval of the current phase."
Here's what I've found:
After 3 rounds of revisions it took the Client 3 months to finalize and approve the Top Navigation, Footer, and Sitemap.
It took the Designer 4 weeks to produce 4 design comps.
Took client one week to choose design direction based on comps.
Took Designer 2 weeks to produce a 10 page jpeg image map comp of final design direction.
Upon sending Design comp (4 months into project) I received an email asking for the entire site to be live by end of the month.
Took Client One month to send revisions based on Final Design Comp.5 months into the project we still haven't finalized the Design Comp of a website consisting of a CMS, eCommerce (8 unique departments), 50+ pages, integrated wordpress blog, and various dynamic Javascript galleries. Well into the 6th month I have emails stating that there is various content missing from her current website and she will get that to me.
Writing this post is helping me to formulate my response to her and her attorney. BRING IT ON!!! - I'm channeling my inner Clarence Darrow for this one!