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Out of context: Reply #49609
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Thank you for your patience! An AT&T sales representative will be with you shortly.
You are now chatting with Stephanie B., an AT&T sales representative.
Stephanie B.: Welcome to AT&T online Sales support. How may I assist you with placing your order today?
user: really? $30 data, $100 unlimited talk, $20 unlimited messaging for 2 years? you want a $3600 guarantee on top of a $50-$400 phone? I just want to be sure I'm reading that right...
Stephanie B.: I would be happy to assist you with your questions.
user: then answer them...
Stephanie B.: Are you interested in a individual or a family share plan?
user: individual
user: i have no family
user: my mom is dead
user: i haven't seen my father
Stephanie B.: To better assist you with your questions I would need to ask you some questions in regards to your question.
user: individual
user: need unlimited minutes
user: messaging not so much do i get charged for receiving
user: have you read this article? http://www.cnn.com/2009/TECH/10/…
user: so $30 data no matter what and $100 for unlimited talk...
Stephanie B.: The unlimited individual plan is $99.99 per month and the iPhone unlimited data plan is $30 per month,
user: wow how informative
Stephanie B.: A data plan is a required feature for all PDA or Smartphones.
user: so you want a $3120 guarantee
Stephanie B.: Are you a new AT&T wireless customer?
Stephanie B.: The credit check is done online when you place the order. Once your application is approved, and if no security deposit is required, you will be given an order number. Should a security deposit be required, your card is not charged and the order will not be accepted for completion.
user: i was considering it
user: there is no need for online ordering
user: stores exist so i don't have to pay shipping
user: i just wanted to understand AT&Ts requirements
user: andthey require 130 a month
Stephanie B.: When purchasing online we offer free shipping.
user: will it get here tomorrow? sometimes the price you pay isn't monetary
user: stephanie B. i wonder if your responses aren't the result of some halfass automated script
Stephanie B.: I would be more then happy to assist you with completing your order today?
user: explain to me the need for ATT navigator over the iphone map feature
Stephanie B.: This feature is included with the unlimited data plan for the iPhone so there would not be an additional fee for this feature.
user: hmmm, it doesn't say that here, i'd assume it would notify me of such conflicts
user: are you sure?
user: Existing AT&T Navigator customers can use the app on iPhone 3G or 3GS simply by downloading the application from the App Store. Note: Deleting the app from your iPhone does not stop the monthly subscription charge. To cancel the subscription and fee you must go online at att.com/directbill or call AT&T at (800) 331-0500.
Stephanie B.: When purchasing the iPhone the AT&T Navigation is included with the unlimited data plan, unfortunately you would not be notified of this but you can speak with a Customer Service Agent for assistance with this feature.
Stephanie B.: May I assist you with finishing your order today?
user: do you want to rest? were my questions too difficult? I'm sorry for making you work
user: if you would like to terminate the chat i guess i would understand
Stephanie B.: I do apologize for any inconvenience.
Stephanie B.: Unfortunately I am not understanding your last statement.
Stephanie B.: Can you please elaborate?
user: i feel as if you are treating me with only one concern, my placing an order, not to inform me so that i could decide to make an order, but only to complete an order
user: you should read the article i linked earlier, it outlines what i fear, and unfortunately, your service is indicitive of the afformentioned article
user: what deposit is needed in place of insufficient credit?
Stephanie B.: Should a deposit be required you would need to contact your local AT&T Store or contact the Sales Department to verify the amount.
Stephanie B.: Well it doesn't hurt to give it a try. You are not charged anything if you are not approved. If for some reason you do not qualify we can discuss your options at that point.
user: so the above offer of free shipping only applies to "WAC" orders?
Stephanie B.: Yes the phone offers online are available With Approved Credit correct.
user: whew, good thing there is no time stamp, someone would know it took you 3 minutes to answer that
user: reminds me again of the article and the service issues....
Stephanie B.: I would be happy to assist you with completing an order online today with a new wireless account.