Measure the Effect: Design Business
Measure the Effect: Design Business
Out of context: Reply #13
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- stem0
From ISO 9001...
"Without satisfied customers, an organization is in peril! To keep customers satisfied, the organization needs to meet their requirements. The ISO 9001:2008 standard provides a tried and tested framework for taking a systematic approach to managing the organization's processes so that they consistently turn out product that satisfies customers' expectations"
...or you could just ask them instead.