Typeface puzzler.
Typeface puzzler.
Out of context: Reply #18
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Also, I realized that total clarity is impossible. If there is an O but no zero, it's possible that some customers will think the O is a zero. BUT at least by using proper Ls, Os and zeros I can eliminate some of the customer service issues.
Definitely the only real solution is to remove the ambiguous characters, which for now is out of my hands. I will be making that recommendation to the owners of the website and hopefully I can convince them to care as much about communication as I do.