Does Media Temple suck?
Out of context: Reply #38
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While I was with 1and1 I experienced all of the following...
Billing Errors
I've had emails and billing responses sent to me in error - requesting I pay x-amount of money. Responses have sometimes been completely unintelligible half-complete replies to other customer's queries. I got to the point where I had absolutely no confidence in the company at all.Unexplained Downtime
There have been times when I've been unable to access my webspace / website, and databases associated with my account; unluckily for me this occurred while I was demoing a site to a client. I received no apology or explanation from 1and1; rather than own up, their policy seems to be to hope customers won't notice.Automatic account locking
At one stage I was unable to make a payment because the billing departments IT system was down. Subsequently my account, was locked and sent to a debt recovery agent, making all my domains and sites unavailable for nearly a week.No flexibility
To get anything more than basic hosting, expensive upgrades are needed. The level of functionality vs. cost often seems arbitrary; for example - why should I pay over £72 pounds a year extra just to receive SSH access?No follow up to complaints
I've sent complaints on numerous occasions and not received responses. When I have received replies, they've been 'stock' replies - standard templates. They don't listen and it's impossible to speak to anyone who can actually help. Everything is run according to scripts.Automatic rebilling
I cancel my account - they respond; not by refunding me the money I'm owed, but by re-billing me for each domain previously registered, using brand-new two year contracts.They might be okay if you need nothing more than basic hosting.. but they royally fucked me over.