What will you do...
Out of context: Reply #11
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Yup, if you have the records that their employees asked you directly to do something, then that seems pretty authorized to me - their fault if they didn't have one person telling you what to do.
But I'd get that 50% asap. The way the economy is, you will have a tough time getting more quickly.
I'd push for all of it and explain that they should control their employees (assuming you have records and a contract). If they still won't budge (many of my clients have "asked" if they can pay late, which so far I have said yes. It works out, they pay a little later, but I get it all and they are happy - some have asked for a month delay, some to pay monthly) then I'd say TAKE the 50% NOW, and tell them they can pay the rest off over the next few months.
Companies are falling off the face of the earth left and right. You want to get ALL your money asap, so talk with them. They are probably asking all their vendors to 'work' with them.
Deleting 50%, though, is bs if you've done the work and they are not bankrupt. Find those emails!
Good luck. Tough times out there. I can assure you aren't alone.