Bad client stories anyone?
Out of context: Reply #35
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- ETM0
Generically speaking I can't stand clients who agree on a project spec and a budget, then try to sneak in the extras and hope you won't charge. You know, each review you get the 'could we make a small change/addition?', or 'I changed my mind, lets try this' and they sneak that in every chance. Then when you start talking about the extra costs they get offended and say 'we had an agreement'
To which I often fall back on either the car-based or trades-based metaphor to explain. Something like, if you hire a guy to do your kitchen for $20k with these certain specs/materials, and then you decide at the end you would rather have cherry cabinets instead of the maple, they won't remove replace and install the news ones for free'.
Or 'if you buy a car of a certain configuration for x dollars, then decide later you want the nav system, the dealer won't buy and install that for free'
It works 90% of the time. People seem to think because it's digital, your time is worth less and since it's not a tangible product, it costs little either. Yet what we do typically MAKES them money.