Everyone Is Sorry

Out of context: Reply #16

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  • d_rek0

    I've worked in FSI for a number of years in various positions(waiter/bartender/manag... and don't ever apologize unless absolutely necessary; it's just a way of admitting defeat. Always have told my co-workers this too. Don't apologize if you've done nothing wrong, that just gives people the upper hand into thinking they're 'right'. Certain people will walk all over you the first time 'i'm sorry' comes out of your mouth. I try to offer an explanation rather than an apology and if that doesn't fly then try to work something out. The customer ISN'T always right.

    d_rek 0Permalink
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    • Of course not. It's just a tactic to make them come back for more.Jaline
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