How does one avoid clients from hell?
How does one avoid clients from hell?
Out of context: Reply #13
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- Josev0
This is going to sound kind of weird, but I've been working on what I call a controls binder for dealing with calls and clients. I realized that I often bend when I'm on the phone with clients. So I made this small binder with some process notes for individual steps (accepting payments, etc.) and a list of responses for common questions or when client's start putting the pressure on (like the partial payment comment in Harlequino's post). I pull it out when a client calls.
- Dude!
Print it out, laminate it, and pass around a copy to each of us.boobs
- Dude!