Who's Fault Is It?
Out of context: Reply #24
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- Arvizu0
Update: The printer and client shared responsibility. This is a good account for the printer and they know it. I've enjoyed working with this printer for several other clients projects and while the relationship is rather new,(4 mos.) they've always given great customer service and quality. I'm happy to say a fair agreement was met that actually improves the final piece. the cost was split 50/50 between printer and client. (I didn't garner any financial responsibility since my client signed everything I did.) I designed a solution (free of charge) where a folded card is glued onto the original brochure over the typo. It behaves like a tab where the reader opens it up to get more info, it's interactive—and it's actually relevant to the content. It surprisingly adds tremendous value to the piece. Everyone's happy. Thanks for your feedback, it was helpful when going to bat to have your input. When life hands you lemons, right?