Apple's Reputation
Out of context: Reply #63
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- barbtastic0
you just have to learn to work them:
anything bigger than an iPod, get Apple Care [especially for laptops!]
avoid visits to the "genius" bar... use them as a last resort.
ALWAYS research your problem and try to troubleshoot it first, then turn to 800 MY APPLE for support.
if you get a dumbass on the phone, hang up and call back... i will do this 2-3 times until i get someone that i feel knows what they're talking about and is listening to me... they are most helpful if you appear to know a little about your issue, it shows you tried.
be direct [not mean], do not waver... if you are polite and persistant, you will get what you want out of them.
when i bought an overheating iMac, i managed to get Apple to send an authorized repair person TO MY HOUSE to replace everything but the hard drive... i told them that sending a brand new machine back for 7-10 days was unacceptable, that i either wanted a replacement or a refund.
recently, the backlight on my MBP went dim... after determinging the problem MYSELF, i called the 800 number, they sent me a carton and a dispatch number to send in for free repair [under Apple Care]
the phone rep told me i could cut repair time by a third if my local "genius" bar had the parts i needed in stock... turns out they did, and time i spent on the phone made the visit to the "genius" bar relativly painless b/c all the info was already in the system under my name.