call centers 101
Out of context: Reply #18
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- mg330
Back in college, we had tons of problems with our cable modem at one particular apartment in Texas.
Tons of calls to customer service, no help from those morons, and one day I just lost it, and told this guy:
"Listen to me. Right now I have this vision in my mind that next to you on the floor is a large cardboard box that a microwave may have been shipped in, and inside that box are 10 million pieces of paper with 10 million different answers on it. And each time I call you just reach in and grab a piece of paper, and that's the answer you read to me, because I KNOW what my modem problem is, and every time I call you give me a different answer."
And the guy was basically just like, "Uh, uh, ummmm, well sir, ummmmm..."
Threw that dimwit for a royal loop - that stuff aint in the script book!