call centers 101
call centers 101
Out of context: Reply #13
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- M0NEYCIDE0
yeah that too, it's tottally inconsistent. don't tell them you called before and what the other person did because word will get around to not do those things or worse they'll spread your name around and your issue so they know what to say. we used to send mass emails around like "if Joe Dickhead calls irrate refer him to escalations AND DON"T OFFER CREDIT" sort of thing...'escalations' was 'supervisors' but basically the same as me just someone who worked there longer