call centers 101
call centers 101
Out of context: Reply #8
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- JSK0
health care is different
they are mainly trained for defensive response.
they are not measured on how long you stay on the phone but how they have resolved issue that does not cost anything to the company.
they are not mainly retail so they do not need to have good customer service.
always ask for call ID every time you call. also ask for transript of the call if you can.
dont threaten with law suits and stuff, they are trained to immediately hang up if you say lawyers / law suits.
try to find a compassionate work who is willing to help you. keep calling and poke around.
get to know them and get friendly, then get their name and direct line.
this also helps