Refund or no refund?
Out of context: Reply #6
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- pixelbug0
Thanks everybody. Yes there was a contract. And yes there is a clause that mentions that failure to provide any and all assets necessary will require a new time line and budget to be re-figured out. However there was no clause on cancellations. I've had some hard to mange clients in the past but this is my first situation like this one in 11 years. Part of the problem is that I was not dealing with the "boss" himself. The company's secretary/designer was my contact there and little by little I am finding out that certain things were never communicated to her boss. Of course when I call him to tell him that the project is off for x, y and z, he's like " WHY?" He's unfamiliar with the process of working with a creative consultant and to top it off he was not always in the loop. Anyways, the fact is I know that I put time into this and I should be paid. I will refund the difference immediately (hours not worked) but need to be ready in case he gets some legal action against me, which he has threatened to do. :-/