User Stats for Age Groups
Out of context: Reply #1
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well, my mom uses the internet, and i had to explain her a lot of things about it.
first, readability. don't even try to play with those hip lil letters we ue here.
second, resolution. real, 800x600. at first because of readability, and then because FINAL USERS DON'T EVER CHANGE THE DEFAULT (it's not only for old users, but for ANY final user).
third, sinalization. explain the what and why and how much steps and how. dunno if it's because of a generation gap or they're older and wiser, but old people read the manuals, and mean it.
when my mother started using yahoo services, she stopped asking me so much questions. and then i realized how well sinalized the site is. and how much power it gives to users. question every technical word, and consider to translate it to another culture, or explain it in depth. (faq? form? self? blank? hm?)
fourth, respect. they just don't know about new technology, they're not stupids. tutorials and explanations scattered along the site are cool, a "know more" feature even better (what the heck is a "faq"?), and maybe hire a guy to answer the questions by mail (explaining how many time it takes to get a reply, etc).
if u treat well those ppl, u will get the most reliable demografics ever. good luck.