Media temple shut me down
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- 18 Responses
- ThePublics
So, I guess I missed a MT bill and they just went ahead and shut down all my sites and deleted my account, now they want me to fax (??) my drivers license to them for them to reopen it.
Anybody dealt with this bullshit before?
- Raniator0
Does not paying a bill count as bullshit? Sounds like if you do the right thing they will re-open everything. Can you politely explain why you think it is THEM who are in the wrong?
- duckseason0
I've had payment issues before due to fact that I had to cancel my old CC and forgot to update with my new info. They sent me an email notifying me about it - never went farther than that.
- ThePublics0
I was on vacation and forgot to update my CC.
I get suspending my account, cutting my service, but deleting my account so I can pay my bills and have to fax them my drivers? What kind of fucked up shit is that.
- e-pill0
did you not have the (mt) logo clearly posted on every page of every site? doing this will put you on the "VIP" (mt) list page where forgetting a bill is okay..
- horton0
what's a fax?
- 74LEO0
yeah pay yo bills muthaaffuckaah!
- fadein110
Never heard of a host switching everything off for one missed payment - are you sure it was only 1?
- horton0
so did you lose everything on pblks? that'd suck.
maybe booooooom can spare you some of their (mt) partnership bandwidth.
http://weblog.mediatemple.net/20…
- ThePublics0
Maybe it was more than one - honestly no idea, lol, my ISSUE - is that they've made it extremely annoying for me to pay my bill, to a point which I've never encountered before. Chalk it up under naivete.
- loltgqt
- suck a dick.ThePublics
- loltgqt
- insolent bastard.ThePublics
- loltgqt
- utopian0
Media Temple Blows Monkey Balls!
- prophetone0
"they've made it extremely annoying for me to pay my bill"
i get a reminder that they're going to charge for another year soon and then they do. i find the process both considerate and hassle-free. i'm not only a client i'm the president.
- eh ?ThePublics
- they notify do it for me, it's easy. no problemos ever.prophetone
- zenmasterfoo0
you've been flagged as a terrorist. all is explained. thread is dead.
- abettertomorrow0
That sucks dude. I thought your blog was pretty good.
Did you really lose everything or will they be able to restore it somehow?
- d_rek0
that seems a bit extreme... i have MT on recurring payments through my checking. I always get notified beforehand when a renewal occurs and have never had any problems thus far with billing.
Sorry for your luck... seems very odd they would need your drivers license though. Are you sure this is MT you're talking to? Maybe they're trying to verify registrar information... dunno. Might as well send them your SS# while you're at it.
- ThePublics0
UPDATE:
Mediatemple got on it and the situation has improved immensely.
- translation: you have paid your bill.topic
- loltgqt
- not exactly, but I will say the efforts of MT customer service were a great help.ThePublics
- loltgqt
- dskz0
- fyoucher10
MT is sooooo 2005 :)
- meffid0
I'm late paying almost every month and I've not been cancelled.
Leads me to think you're hosting something not under MT's guidelines. Though I've never heard of this happening.