Who's Fault Is It?
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- todelete__10
*shakes head*, Randd is spot on. It's a shame. A sweat shop design firm I worked for 2 years ago ran into the same issue but it was our fault. We printed up 10,000 CDs but because it was such a friggin rush job wires got crossed and an old version of the file was sent instead of the latest approved version. 10,000 were printed and all had to be thrown out. The firm ate the enormous cost and heads rolled. I left about a week later, but I really had nothing to do with that f-up. That's what happens when you force insane turnarounds and 15 hour days on your employees.
- sintaxera0
Printer's fault. You sent the correct files, and signed off on correct initial proofs. Changes were made later to the doc, but when you signed off the second time, it was for the text color change. You're not re-proofing what you've already signed off on.
- and I completely agree with the insane turnaround times. You want it done light speed? expect some problems.sintaxera
- letters20
Technically, it depends on what your sign-off says. If you signed off on a proof with an error, the fault is yours. If you signed off on the color document which was *only for color*, and the previous proof you signed did not have the error, the fault is the printers. But, again this is dependent on what you signed and in what context.
Is it a printer you use a lot? Is there a rep on the job that has weighed in?
- Arvizu0
Update: The printer and client shared responsibility. This is a good account for the printer and they know it. I've enjoyed working with this printer for several other clients projects and while the relationship is rather new,(4 mos.) they've always given great customer service and quality. I'm happy to say a fair agreement was met that actually improves the final piece. the cost was split 50/50 between printer and client. (I didn't garner any financial responsibility since my client signed everything I did.) I designed a solution (free of charge) where a folded card is glued onto the original brochure over the typo. It behaves like a tab where the reader opens it up to get more info, it's interactive—and it's actually relevant to the content. It surprisingly adds tremendous value to the piece. Everyone's happy. Thanks for your feedback, it was helpful when going to bat to have your input. When life hands you lemons, right?