Who's Fault Is It?
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- letters20
Technically, it depends on what your sign-off says. If you signed off on a proof with an error, the fault is yours. If you signed off on the color document which was *only for color*, and the previous proof you signed did not have the error, the fault is the printers. But, again this is dependent on what you signed and in what context.
Is it a printer you use a lot? Is there a rep on the job that has weighed in?
- GreedoLives0
The printer obvi. The word was in the file you provided, they went over the changes they made with you but skipped that one, so it's their fault.
People won't even notice, they see email address and fill in the word 'email' in their head.
- mtgentry0
Why would someone delete just that one word when changing the color? Its an odd thing to have happen.
- OSFA0
Printer. I say start printing all your original files with no typo for backup just in case...
- mg330
Man, I've had a few situations like this at the law firm I worked at where we were all scratching our heads figuring out who to blame and taking the heat from lawyers and executives. Things like announcements, newsletters, around 4,000 going to clients and contacts.
So glad I only work with Web sites now. "What's that, client, an error?" *fixes page with phone held between shoulder and head "There's no error, go look!"
- welded0
This is a big reason why I stick to web work.
- Cuz you're truly just a sorry idiot, bro!JesseJensen
- Uncalled for.todelete__1
- Arvizu0
Update: The printer and client shared responsibility. This is a good account for the printer and they know it. I've enjoyed working with this printer for several other clients projects and while the relationship is rather new,(4 mos.) they've always given great customer service and quality. I'm happy to say a fair agreement was met that actually improves the final piece. the cost was split 50/50 between printer and client. (I didn't garner any financial responsibility since my client signed everything I did.) I designed a solution (free of charge) where a folded card is glued onto the original brochure over the typo. It behaves like a tab where the reader opens it up to get more info, it's interactive—and it's actually relevant to the content. It surprisingly adds tremendous value to the piece. Everyone's happy. Thanks for your feedback, it was helpful when going to bat to have your input. When life hands you lemons, right?
- _salisae_0
the error occurred at the point when the printer made the text color change instead of you .. Never skip over formalities. Especially on a project of this caliber. My alarm would have gone off just after hearing them utter the words 'no need'. It sounds lazy and like a shortcut has been taken. Keep the job in your control.
- _salisae_0
I understand a printer feeling defensive and protecting the income made from the job but placing the blame on you when it's clearly their fault is a bad business move. It's no way to develop a relationship. They should at least accept partial blame.
- Antonelli0
Yes, like said above, this is one of the things I hate most about print work - everything has to be PERFECT. If you screw up, it's a big deal, but if the web guy at your firm screws up... no biggie - 3 second fix. I should've been a web designer.
- Antonelli0
Mowawk Navajo is nice!
- _salisae_0
lol flavor!
- Gucci0
Unfortunately, you guys all signed off on it - which means you looked it over with a fine toothed comb.
Granted, the printer made the error - which should make them feel sheepish and at least offer you some kind of compensation, but as an above poster stated - they're probably saving their own asses (which is completely understandable).
Were you or your client to pursue it further (ie: litigation), I don't believe you'd get too far - so stand firm, but keep your cool.- Exactly, both to blame. But don't admit it!JerseyRaindog
- roundabout0
The printer is at fault, If you gave over the correct files, as they where when you signed off on the project for the first time, and you have proof they where correct, then the error must of happened at there end.
- Randd0
this shit happens more and more as people become used to these fucking insane turnarounds. I for one am sick of it, no matter whose fault it is
- billl0
i concur with rand... and i'm sorry to hear it
- joyride0
So the web has made people accept, or get used to the idea, that there will be errors, but they can be fixed easily? That kinda bad for clients right?
- OneNine0
The same thing happened to me once...on a much smaller scale thankfully...and the printer took the blame and reprinted everything at their expense.