client issues
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- MrDinky0
if its not in the contract, dont give it
- meok0
Just give him the damn PSD..
after you flattened the layers!
- meok0
Man I would have charged 200$ to come up with that email.
"my clients range from lee benson, to john reese, to tony blake, armand morin, simon grabowski (soon)
and alex mandossian."hehe Who?
- MrDinky0
wow thats just mean
ass
- DutchBoy0
you should mention ALL these things in the contract really. it's sad these days, contracts have to comprise at least 4 pages... :/
goodluck, man!
- blaw0
My clients do not get the .PSDs, .PNGs, etc.
If there were a special case I would provide the option of purchasing them for a negotiated fee.
Of course, fonts would be their responsibility to purchase.
Bowing out now and returning his money would not be in your best interest in this word-of-mouth type of business. Sorting out the issues would be the best long term solution.
- fingercore0
There was a discussion of this on a 3D forum. The client wanted the files along with the completed project.
I think the discussion concluded with something on the lines of: In the future just be more specific with your contracts.
But for the time being, you can try to argue that the PSD is the means to the end, not the final product. Or you can say you do all your work on one-layer JPEGS.
- dconstrukt0
they are all really big names in the market that I deal in.
so having them as clients gives me more credibility.
its like saying you're the designer for nike, reebok and addidas....
sorta.
well not really....shitty example...but you get the gist.
i'm thinking that IF i work with this dude again, i'm OVER charging him...and in the contract with him i'm making SPECIAL provisions.
- stewart0
if you write your hours and he's paying them, nothing wrong there, isn't it?
- tny0
good god, you ought to charge him for theraputic assistance..
+200 for the email
+proj. fees!
- sputnik0
something to keep in mind: when you go to an attorney for something, they have a file on you. that file belongs to the firm or the attorney, but once you pay in full you, as a client, can take that file with you. you paid for it, it is yours.
that is industry standard for that profession, so you'd have to demonstrate to him that this is not our industry standard - which i believe you did.
- Mimio0
Sounds like bullshit to me. Respectfully disagree with the files being included in the price of the deliverable.
- Mimio0
Get a better contract/agreement too. That should be spelled out far clearer.
- dconstrukt0
its not just the psds.
its a commbination of everything.
hes making more work for me than neccessary.
i told him which one was better he chose the one i didn't then i do work on that one and he then changes his mind again.
i just like keeping this shit simple...this is exactly what happens when you give someone a discount.
- dconstrukt0
sputnik, thanks dude
i think thats what I tried to show..but you gave a really good example.
D
- sputnik0
anytime...i know how much it sucks to deal with a cheesy client.
its always the cheap ones, too!
- dconstrukt0
i need to send out an email when they order to explain to them exactly what they are NOT getting.
this is stupid mini site work....
the package is like $300.....i gave it to him for $200.
i can knock these out within 6 hours, thus a $50/ hr rate....
but this guys thing is taking me longer than ANY other project I've ever had as far as these type of sites go.
no clients ever asked for a psd file.
nor have they asked for 2 color versions. he paid for 1 minisite...and thats more work to do 2 images.
- DutchBoy0
As a photographer i learned never to give away the originals (negatives/slides) unless agreed otherwise, and if so, the client usually pays quite a big fee on top of it to acquire these.
same goes for design, imo.
- jpolk0
wow, that was a really poorly written letter, i don't think you are fooling the guy.
btw, what is the problem with handing a photoshop file over? you already said that you want to keep your clients happy. a psd for a minisite is not the same as a photo negative, or a 3d source file, imo.
- sputnik0
i actually have had to burn files onto CD for some clients before when they asked for them. no big wup for me, but everyone feels differently about it.