Adobe CC
Out of context: Reply #112
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- shapesalad0
Had to call customer support regarding subscription / billing. Go through slow phone menu system, in queue, picked up by a call centre in India, give case number, they need 2 mins to read case notes, then confirm what they read, go through it all again, with thick Indian accent "so you want to refund your cancellation and take subscription with discount? What price discount you given?" Me: "what are you looking at on your screen - surely you can see the discount I was quoted last week when contacting customer support? No? Ok it was £10 per month" Call Centre guy: "For adobe CC!? no sir the price not so low." Me" Ok so why are you asking me what the discount is, give me the discount you can offer", them "sorry sir what is the discount you've been offered" Me" £1 per month". "Ok let me put you on hold and talk to my supervisor".... click... call ends.
Call again, same thing.
And again X 8 times eventually.
Didn't even get chance to say 100% I confirm to new subscription at discount rate. Get email after 8th call saying new subscription started. Had no ability to see this offer online within my account, still can't find my billing section within my online adobe account, can't find where my payment details are, will now cancel subscription as free to do so within 14 days. Had originally cancelled it due to going full-time and not needing it, but had been charged 50% of the remaining 10months of my subscription, got that refunded and offer of cheaper sub, but now after this shite customer experience (had expected to automatically go onto the new subscription after confirming it online), I'm done with Adobe.
Adobe = sucks.
- ok. I wasn't playing ball by saying £10 and £1 a month, but by the 7th call I'd lost the will to live...shapesalad
- I will give a try to Affinity Photo if my current setup stop working. Check it out.Bennn
- What Adobe softwares are you using?Bennn
- I just downloaded Affinity Photo demo and been playing in it since an hour now. Looks pretty good!Bennn
- You can open PSDs but text layers are converted to pixel :-/Bennn
- I use the chat on their site for that exact reason.zarkonite