MacBookPro - black screen
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- flashbender
So his morning I try to wake up my mbp and nothing. No wakey. No noise. Nothing. So I try to restart - nothing. No blue screen no grey screen no chime nothing - just a black screen bit the power light is on. Can not boot from the install disk and nothing else responds -
like the keyboard backlight or volume control or anything like that.Any ideas on how to get this to boot?
- inteliboy0
plugged in?
- robulation0
it's gebrochen. Sorry, but I've never heard of that happening! Best thing to do is to take it into your nearest Apple store.
- NickInfozure0
Last time this happened with my old mac I held the power button ctrl shift and cmd down for about a minute. I don't know if any of this was correct but it booted eventually. Although my screen was on its way out and bits inside were well and truly going. If you do get it started now, back up everything before it fully breaks, I had to pay someone to get years of work back for me. Not fun. Good luck.
- flashbender0
Yeah I think a trip to the apple store is hapening today. Weird thing is that this is the first issue I've had with it. Thankfully everything was backed up last week.
- neue75_bold0
how much ram is installed? there are known issues when 4 gb's of ram is installed...
- mine went haywire then stopped working, had to get 1 gb taken out...neue75_bold
- flashbender0
4gigs :(
it is about 4 years old.
- probably not that then.. think the ram issue happens within a couple of days..neue75_bold
- chrisRG0
Same thing happened to me 2 months ago, my problem was a faulty motherboard.
Luckily I had an extended Apple Care that covered this. (mine is 2 1/2 yrs old)
- raf0
Could be, the Nvidia 8600 card died. Apple extended the warranty for these in a silent recall, but I'm not sure about 4 years.
http://support.apple.com/kb/TS23…Try resetting SMC and PRAM
http://support.apple.com/kb/HT13…
http://support.apple.com/kb/HT39…
- raf0
And for you all here: Apple's internal rule says when the computer has the same failure for the third time (ie. the same part fails), the user can receive a new computer.
They might not offer you this though, you need to demand it and you'll get it.
- flashbender0
Tried all of the above - no luck.
- flashbender0
Talked to tech support - he seemed fairly sure that it is the nvudia card. We'll see what happens when I take it in on wednesday.
- Check if it's 4 years old here http://www.appleseri…raf
- Gave the s/n to the apple guy. He. Conformed that it falls within the bad build dates. Hope they can fix it fastflashbender
- robulation0
Awesome, I love how QBN totally helped someone out like that! I never had a clue about the faulty video card!!!
- raf0
BTW, the extended warranty on new logic board will only be 3 months, so if the Nvidia chip fails again after 3 months, you're screwed. And they do fail again, ie. mine was replaced twice.
- fyoucher10
Could just be a dead battery (i.e. one that cant hold a charge anymore)
- flashbender0
The battery is only a few months old and ot does th same thing when plugged into the charger. I even tried the old battery though - thinking along those same lines.
Luckily I have apple care so even though it is 3 years old (not four like I thought) there will hopefully be no charge to fix it.
More to come on Wednesday after the 'genius' appt.
- Nvidia failure is covered by Nvidia/Apple, it is a silent recall. No need for AppleCareraf
- flashbender0
It was indeed Nvidia card failure. Everything was covered and fixed, I'm picking it up tonight.
Also the optical drive was bad so they fixed that as well - I had no idea, so that was nice of them.
- under warranty or did you have to pay? im going to get the extended warranty on mine soon..antoine_101
- the card was covered as a silent recall - the optical drive was covered by apple care. No charge for any of itflashbender