Deposits, clients and renigs. 1212 Responses

Last post: 2 months, 3 weeks ago | Thread started: Sep 12, 08, 9:50 a.m.

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• Transit_Broadcast

  Need advice, and any links would be great.

  I have a client who wants his money back because I was critical of the direction he was sending the project.

  He paid a 30% deposit. I put in more than 30% of the hours.

  I really don't want to refund the money. Why?
  - I worked on the project and feel I should be paid for my service.
  - He decided to not work with me because he couldn't handle me saying, "Ok, now that we're going with your direction, I cannot be responsible if the direct mail campaign gains positive results."

  Any one experience this? He paid the deposit thru PayPal and PayPal notified me of his issue.

  Sep 12, 08, 9:50 a.m. – Permalink

• d_rek

  

  • please step away from the paint chips you fucking idiot– somatica

  

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  Dog-earSep 12, 08, 9:51 a.m. – Permalink

• 5timuli

  http://www.paypalsucks.com/

  

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  Dog-earSep 12, 08, 9:52 a.m. – Permalink

• 5timuli

  You can dispute the claim through PayPal but really they don't give a shit as long as they get their money.

  • Or your money, however you look at it.– 5timuli

  

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  Dog-earSep 12, 08, 9:52 a.m. – Permalink

• ETM

  This is why your contract should indicate that deposits are not refundable... and also not use Paypal.

  Sorry, but 2 valuable lessons learned.

  • +1000000000– sublocked

  

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  Dog-earSep 12, 08, 10:42 a.m. – Permalink

• matt31

  no refund - you did work, your earned it.

  

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  Dog-earSep 12, 08, 10:56 a.m. – Permalink

• blaw

  Send him an invoice for the hours worked minus the deposit.

  • even better if you exceeded the deposit. i would do it for sure if it was me– matt31

  

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  Dog-earSep 12, 08, 11:06 a.m. – Permalink

• kld

  kill klause kuz

  • boom– landock

  

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  Dog-earSep 12, 08, 11:15 a.m. – Permalink

• babaganush

  Tell him the reason it is a 'deposit' is that it is a statement of commitment from him. It is universally accepted that it is non-refundable unless it is through negligence NOT difference of opinion. Also it's universally accepted that if he backs out he loses the deposit so that at least both parties are in agreement and do not lose out totally...then kick his cunt in.

  

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  Dog-earSep 12, 08, 11:43 a.m. – Permalink

• epete22

  I dont get...."now the we are going your direction, I can not be responsible if the direct mail campaign gains positive results?"

  Is direct mail supposed to get positive results to be effective?

  • direct mail doesn't get a lot of results in and of itself– doesnotexist

  

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  Dog-earSep 12, 08, 12:25 p.m. – Permalink

• doesnotexist

  he doesn't work for free, neither should you.

  

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  Dog-earSep 12, 08, 12:49 p.m. – Permalink

• formed

  Next time realize that you are working for him, not yourself. There are always creative ways of phrasing what you want to say without being outright confrontational.

  Some clients will react very negatively to direct conflict, others will value some honesty, but in the end you are getting paid with them and there is a certain amount of hand holding involved in most projects.

  To answer your question - you earned it. But keep in mind that he is paying you and will essentially be throwing that $$ away.

  If it were me, I'd probably offer some back, but make sure that he is aware that what you have done is owned by you, not him, so he doesn't hand things off to another designer to add the final touches.

  • or keep it and provide what you've produced to date.– monNom

  

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  Dog-earSep 12, 08, 12:59 p.m. – Permalink

• sublocked

  Make SURE you have a contract that states deposits / payment for work is non-refundable. Also, PayPal sucks in these situations!

  Get an authorize.net account. That way you're dealing with a chargeback dispute in the future, and not a PayPal "resolution". As long as you have a refund policy on your web site, winning a chargeback is MUCH easier than winning a PayPal resolution.

  *Shameless plug* use something like Cashboard - http://www.getcashboard.com which can accept Auth.net payments.

  We'll also be putting standard refund policies into place pretty soon to kill these problems before they arise.

  Good luck with this one :/

  

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  Dog-earSep 12, 08, 3:55 p.m. – Permalink