Illustrator Problem...shift key not working 1919 Responses

Last post: 3 months, 3 weeks ago | Thread started: Aug 8, 08, 11:42 a.m.

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• session

  I turned my computer on and went into illustrator (cs3) and realized that shift key wasn't working. Im not sure its something in my preferences or a glitch. When I expand something and hold down the shift key it doesn't hold the proportions...it warps all over the place. I restarted but it didn't fix the problem. Anybody have this problem? Im stuck

  Aug 8, 08, 11:42 a.m. – Permalink

• arthur

  restart program - still a problem, restart computer

  • try again
    
    – arthur

  

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  Dog-earAug 8, 08, 11:52 a.m. – Permalink

• benfal99

  trash preferences

  

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  Dog-earAug 8, 08, 11:52 a.m. – Permalink

• session

  trash preferences?

  

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  Dog-earAug 8, 08, 11:54 a.m. – Permalink

• benfal99

  yep, SEARCH illustrator preferences on your computer. and trash it.

  

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  Dog-earAug 8, 08, 11:55 a.m. – Permalink

• benfal99

  wont break anything

  

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  Dog-earAug 8, 08, 11:55 a.m. – Permalink

• horton

  i previously posted a bunch of possible trouble shoots for this and related issues... may take a while to find the thread.

  but one of the suggested problems i do remember is (believe or not) MS Office... its a known issue that if your MS installs are not up to date it can cause these keyboard issues in CS3.

  

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  Dog-earAug 8, 08, noon – Permalink

• session

  benfall99 was right...trashed the illustrator files, restarted the computer and I got my shift key back. Thank you so much...you saved me a trip to the apple store!

  have a great wkd!

  • No problems! :-)– benfal99

  

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  Dog-earAug 8, 08, 12:06 p.m. – Permalink

• session

  Looks like the fix was only temporary....Horton? Could you find that thread you where talking about?

  • is your shift key broken?– epete22

  

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  Dog-earAug 8, 08, 1:43 p.m. – Permalink

• session

  I don think so because it works fine when use it on the web! Its really strange. I delete the illustrator preferences, reboot and it works for about 2-3 minutes and the damn thing goes out again. What the hell

  

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  Dog-earAug 8, 08, 2:01 p.m. – Permalink

• benfal99

  Trashing the preferences is an old-school trick. Works often for that kind of troubles.

  

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  Dog-earAug 8, 08, 2:11 p.m. – Permalink

• epete22

  I have had this problem before on CS3 and I think i did a re install

  • and deleted all the preferences ect.– epete22

  

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  Dog-earAug 8, 08, 2:35 p.m. – Permalink

• session

  I looks like all my key commands are affected...what ya gonna do! thx guys

  

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  Dog-earAug 8, 08, 3:08 p.m. – Permalink

• Milan

  pirated copy?

  • trust me this is not the issue.– horton

  

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  Dog-earAug 8, 08, 3:25 p.m. – Permalink

• session

  YUP!

  

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  Dog-earAug 8, 08, 5:06 p.m. – Permalink

• horton

  there are 3 or 4 documented issues that you can troubleshoot... most common was update your MS Office, you may have to run the Office autoupdater several times, but eventually did the trick for me.

  i'll try to find the notes i posted but i doubt it will be found.

  

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  Dog-earAug 8, 08, 5:09 p.m. – Permalink

• horton

  ...

  - update all Microsoft software
  - update all Quicken products
  - turn off shortcuts in Spotlight prefs
  - force quit "last.fm helper" in your Activity Monitor

  http://www.adobeforums.com/webx?…

  

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  Dog-earAug 8, 08, 5:19 p.m. – Permalink

• session

  Im not sure what worked but I have my shift and space bar back...thx Horton!

  

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  Dog-earAug 9, 08, 12:32 p.m. – Permalink

• epete22

  One thing that could happen is,,,,If you have a pirated copy and you download the adobe updates they will throw a bug in your creative suite.

  • haha.. you're jking right? use little snitch if it really concerns you.– horton

  

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  Dog-earAug 9, 08, 1:42 p.m. – Permalink

• e-pill

  is number lock on?

  

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  Dog-earAug 9, 08, 1:49 p.m. – Permalink