WARNING: Airtunes and Airport Express
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- CyBrainX
I have the new Airtunes with Airport Express and my Internet Access is Time Warner Cable Road Runner in Manhattan.
The music will stream, but I cannot connect to the internet even though the Base Station has a green light and the network I created is checked in the Airport menu on the computer.
Apple support says I have to call my internet provider to have them allow "Mac address capturing". Guess how that went.
I'll be returning Apple's piece of shit right away.
DON'T BUY AIRTUNES/AIRPORT EXTREME!!
- nuarmy0
Why would you be returning Apple's "pice of shit" ? From what you stated its Time Warners fault for not allowing MAC address capturning. Maybe you should look into a new ISP.
Don't be to harsh, Airport Express its a nifty bit of hardware from Apple.
- ribit0
So which shouldnt we buy, Airport Extreme or Airport Express?
Just because you created a locaL network doesnt mean you have configured your internet access properly... I'v enever heard of this Mac address capturing, and it's doubtful thats really the problem. Apple should be providing you with better support though...you have at least 90 days of full support I think?
- kevinv0330
Frustration sucks...
As nuarmy said, it's not Apple's fault, it's Time Warner.
If I were you, I'd get a new ISP.
Airport Express is definitely one of the coolest gadgets around...now if they only had an ipod with an Airport Card in it.
- function820
just because you havn't heard of it doesnt mean its not a problem.
broadband providers assign your ip to your computers network card via mac address. the mac address is specific to the network card. when you put the router between the modem and the computers network card, it cant figure out what to assign the ip to, so it doesnt connect. you have 2 options, 1 is to call your isp and get them to reset your connection, if they dont know what your talking about, they're lying or incompetant. the other option is to input the mac address into your router, if it allows it, i think its call mac address cloning or something on alot of models, most will let you, you do it via the software, usually by connecting to 192.168.1.1 (at least for linksys and a few others, not sure about apple) read the manual, the equipment is fine, i think the problem is a defective user. ;)
- function820
oh, and i forgot to mention, to find your mac address (called Ethernet ID on a mac) go
apple > location > network preferences then click on double click the active network card (probably Built-in Ethernet) and then choose Ethernet from the tabs.
00:11:66:3E:AB:9P
is what it will look like
- ribit0
I think if the the Airport Express is set as to use NAT translation, you shouldn't have to tell it the MAC address of any connected computers... (i.e. your ISP should only be dealing with the router, and not seeing or anything on your LAN... it's none of their business).
Appel Support has a 'Designing Airport Networks' PDF and quite a few FAQs for setting up the Express too..
- function820
yes, but your isp doesnt know its trying to connect to the router, its still looking for the mac address of the last piece of hardware it was connected to, ie, computer or old router. the mac adress clone doesnt show the isp your computer, it just pretends its the same piece of hardware that the modem was last connected to, so that you dont need to reset the modem, its just a way of tricking it into working, the ideal way is to reset the connection. Doing one of the two will make the internet work.
- MrDinky0
MAC not (Mac) address capturing is normal for ISPs.
Alot of ISPs these days limit certain amount MAC address (which is your specific ID that your computer or network hub is given) because they dont want you to farm out muliple connection. This is funny cause they let MAC IDs of network hubs but they only let you register certain amount of MAC IDs.
Its your ISP. Not Apple.
AirTunes comes with its own MAC IDs cause it is a hub.Just call your ISP and register your MAC Address from your AIrTunes. And its all good.
- christoff0
what a chief. warning my ass. mmm coco pops.
- ribit0
what a crappy ISP...what if you have 2 Powerbooks and want to connect them in turn??
- welded0
My old ISP allowed two MAC addresses, and you could add and delete them via the web. If you had gotten a new NIC then you'd probably be in the same situation you're in now.
- remixed050
1. It's not apple's fault that your ISP sucks
2. Mine works, and so do all of my friends, and people I know.
3. Apple's products are alot nicer in appearance and functionallity then anything I could find out there
4. Everyone out there, dont listen to this guy. Buy Airport Express it is a truly great product.
- ericPowell0
my isp (verizon ave) limits MAC addresses as well. airport express is the shiz, go buy one and if you don't know how to work your internet connections call your isp, there is someone, maybe not the first or second person, but there will be someone there who can help, just ask off teh bat, "i need someone who knows osx, not someone reading from a customer service script". don't blame apple for your not understanding how to setup your network. that's like saying you are going to buy a pc and sell your mac cause word is crashing.
- CyBrainX0
I called my ISP twice, got two different people and they don't know what I'm talking about when I tell them to release "Mac Address Capturing". That's the term Apple tech support gave me. Either my ISP is lying so I will have to pay another $44.95 for my girlfriend's internet access or they just don't know, or Apple doesn't know what they're talking about.
Either way, this product, is probably not defective, but doesn't do what it's advertised to do.
By the way, my ISP is Time Warner Cable of NYC Road Runner, which means it may not be uncommon to not allow me to connect this way.
I stand by my warning and will return my Airtunes. Another Apple dissappointment. I'll file that under the same claim that my 17" Powebook battery would last 4.5 hours. (2.5 in reality)
- arthur0
The length of the charge of the powerbook battery is determined by what kinds of applications you are running. If you're using nothing but Word, it'll probably last 4.5 hours. If you're doing graphics or video, 2.5 is what you'll get, or less.
It sounds like you're not asking the Apple folks the right questions.
- function820
try this, connect your airport to the cablemodem, then unplug the modem for a bit, it might need a hard reset to recognize new hardware. your isp has really incompetant staff if they dont know what a MAC address is, its kinda important to the networking process
- ribit0
I think it's time people started protesting about such restrictive policies by ISPs... How are you mean to test hardware in that sort of system? The ISP should be able to reset their system to work with any new device you are connecting with (You should also confirm with Apple support or the ISp that the Express box is all the ISP should need to see, and the rest is NAT translation)
- auricom0
true dat arthur. do you have any other wireless access point or routers at your place? and did you install the Express software or did you just plug it in.? it needs to be setup regardless. it may have a conflict with another pieces of networking hardware, ie. modem, hub, whatever.
if the Airport Express was bad, all you would see is an orange light on the front.
- dablammit0
Cy, you are just being a total ass about this. It does suck that neither your ISP or Apple support can help you out with your problem (And yes I agree Apple Support can suck hard) but this is not a problem with the Airport Express. I have had tons of problems using Safari and Mail at my PC driven network at work, and I got so fed up with it that I gave up, figuring it was probably Apple not optimizing for a PC network. Well, it turns out that our network administrator is a complete dipshit and it was something that he did that was preventing me from using my Mac smoothly. So don't immediately cast blame on a company because things aren't working out exactly as you would expect it to.
- CyBrainX0
I don't see why I shouldn't cast blame on Apple.
I finally got the support I needed from them after my THIRD phone call to their tech support. (I got transferred three times on this call.) I also had to call my ISP three times as well.
I have other things in my life than being on hold 6 times for a $140 product.
All I had to do was delete the DNS server # listed in Internet settings in the Aiport Admin software.
I can't wait to try to get my girlfrend's PC on my network next month.
Again, I stand by my warning.