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Out of context: Reply #66952
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- kingsteven3
"I can't help you with that on the phone sir, can you log in to your account and use live chat, they should be able to help"...
search out years old account details, log-in, find live chat...
"Hi you've started charging me again for this account I cancelled in March"...
<pastes account details, case no of cancellation etc.>
"I'm sorry I am unable to locate your account"...
"I'm logged in to my account"...
"I'll just take this and forward this information to the relevant team"...
Immediately:
"Your chat timed out because you didn't respond to the agent. If you'd like more help, please start a new chat."
NOW tv, Christ.