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Out of context: Reply #64972

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  • Bennn0

    ''Dear Valued Customer,

    Thanks for your purchase and attention.

    This is Senior Customer Representative Swallow From Patec on Amazon, who will assist you to have a perfect purchase experience in our store.

    But I have just learned that you have left a negative review for the Mpow earphone, indicating that “ Sound quality is bad ”

    I do apologize for trouble that might cause to you and do hope you can offer us a chance to resolve it for you. Besides, your experience had also been forwarded to our supplier for further investigation and improvement.

    According to your situation, we would like to introduce another design of headphone with better quality and function to you for free from warehouse of Amazon in Canada. There is no need for you to return the original one back accounting to the cost and time of return.

    Here is the links of the products:

    May I know which one do you prefer? We can send it out once we have your permission.

    I do understand your disappointment for the product and do hope you can offer us another chance to win back your confidence for our store.

    As for the review, would you please help us about it if you satisfy our service and attitude for the order? Your support and help would mean a lot for our efforts to be better.

    Patec are always paying high attention to the experience of our customer and pursuing the satisfaction from our client. We might make mistakes during the way of development but we do hope you can offer us a chance to make everything right in this order and have your confidence back.

    Thanks for your support and time, we are looking forward to your response.

    Best Regards
    Swallow
    Patec Customer Support"

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