Retainer Contracts
Retainer Contracts
Out of context: Reply #8
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I'd explain to them that the time is used one way or another, that's what they are paying you for - your time. What they choose to do with it is up to them.
How do you bill now? Personally, hourly charges are only a very small amount of the billing (its project based). Just keep things inline with what you have been doing for them.