Client wants artwork :(
Out of context: Reply #12
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- vaxorcist0
This can be a communications and culture thing... in my previous experience, we found that some"B2B" clients often just assumed they'd get the "entire artwork archive" without even asking for it at the end of the project. We not only had to have it in our contract that we didn't do that, but we also had to very, very explicitly say so, often more than a few times, to different people, and we had to explain why, as some clients just felt that we were manipulating them...
Most of the "Business to consumer" clients I dealt with, except for very small startups, were more aware that designers business practices rarely give files like this unless there is a specific up-front conversation about it, and there is a reason, like international translations in other markets,etc...
We did once have a client who demanded all files, but we charged them for it, a fee estimated on the guessed "unrealized" earnings, as well as a fee for the estimated hours we would spend trying to talk them through how to install fonts, etc.
BEWARE that if you do send these files, some clients may expect unlimited free tech support on how to make things work on their end, etc(!)
In the past, we were often able to sidestep this mess by saying "we use macs and various highly tweeked fonts, so if you put these files on your PC they will never look the same"