DC: Knowledge Management - Opportunity
DC: Knowledge Management - Opportunity
Out of context: Reply #3
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- Glitterati_Duane0
I'm very new to it but so far my immediate supervisor has been very supportive. She's actually been leading the charge for a long time in varying degrees but didn't know it had a name. She's experienced a lot more resistance then I have. It seems that people are starting to get its importance now. The technology is important but it all boils down to people in the end. We want to manage our knowledge better to improve customer relationships and provide better service.