Lost a big account . . .
Lost a big account . . .
Out of context: Reply #26
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Did you "lose" it? I mean, was it you (and your team's) fault that they left?
A client can leave for a billion reasons, from cost/budget to finding someone they like better to their nephew starting "design".
If the client threw their arms up, called your boss to tell him how bad your team was, etc., that's one thing. If they just took biz elsewhere, that's just life.