Netflix DVD business to become Qwikster
Netflix DVD business to become Qwikster
Out of context: Reply #9
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Dear Customer,
I messed up. I owe you an explanation.
It is clear from the feedback over the past two months that many members felt we lacked respect and humility in the way we announced the separation of DVD and streaming and the price changes. That was certainly not our intent, and I offer my sincere apology. Let me explain what we are doing.